Privacy policy

Last updated: October 2026

Controller

The controller responsible for processing your personal data under the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019 is the sole proprietorship:

• Άνκε Αχτσόγλου (Achtsoglou Orthopaedics)
• Pilarinou 18, Postcode 20100 Corinth
• Phone: +30 27410-80470, e-mail: axtsoglou@ath.forthnet.gr
• VAT no. (ΑΦΜ): 047237565, tax office: ΔΟΥ Κορίνθου
• Commercial register (Γ.Ε.ΜΗ.) no.: 114699937000

Visiting the website

On every visit, the server automatically logs data sent by your browser: your IP address, the date and time, the requested page, the page you came from, and the type of browser and operating system. This data is needed to deliver the website and to keep it secure, for example to fend off attacks. The legal basis is our legitimate interest in operating the website securely (Art. 6(1)(f) GDPR). The log files are deleted automatically after 14 days, unless they are needed to investigate a specific security incident.

Hosting

The website is hosted by Focus On Web (Stylianos Sofos, Corinth), which processes the data above only on our behalf and according to our instructions (processor, Art. 28 GDPR). The servers are located in a data centre of Hetzner Online GmbH in Germany. We do not transfer data to countries outside the European Union.

Cookies and third-party services

This website does not use cookies or any analytics or tracking tools. It does not load content from third parties: fonts, images and videos are served exclusively from our own server.

Contacting us

When you contact us by phone or e-mail, we process the data you provide (e.g. name, contact details, content of your message) to answer your request and to serve you (Art. 6(1)(b) GDPR). If you share health information with us, we process it only as far as needed to make and fit your orthopaedic aids (Art. 9(2)(h) GDPR). We keep the data as long as needed to serve you and as long as statutory retention obligations, e.g. under tax law, require.

E-mail is not end-to-end encrypted. Please prefer to bring medical documents to our shop.

Your rights

You have the right to:

• access your data (Art. 15 GDPR),
• rectification (Art. 16 GDPR),
• erasure (Art. 17 GDPR),
• restriction of processing (Art. 18 GDPR),
• data portability (Art. 20 GDPR) and
• object to processing based on legitimate interest (Art. 21 GDPR).

To exercise your rights, contact us using the details above. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (Kifisias Ave. 1-3, 115 23 Athens, www.dpa.gr).

We do not use automated decision-making or profiling.